Support
Existing clients: here is the fastest way to reach us for anything from a locked account to a server that is down.
Open a ticket
The ticket portal is the fastest route. Every request is logged, assigned and timed, and you can follow progress from any device.
Other ways to reach us
[email protected] creates a ticket automatically. Include a screenshot and the name of the computer if you can.
Phone
+972 58 532 7000, Sunday to Thursday 8:00 to 22:00 Israel time. For an outage outside these hours, call and leave a message; it pages the on-duty engineer.
Good for quick questions and photos of error messages. Use the green button on this page.
Client portal
Invoices, agreements and your managed devices are in the client portal at billing.webnetcom.co.il.
What helps us fix it faster
- The exact error text or a screenshot.
- The computer name (bottom-right corner of the WebNetCom agent icon) or the user it affects.
- When it started and whether it happens on other machines.
- Whether it blocks work right now, so we can prioritise correctly.
Response times
- Something is down for the whole company: we respond within the hour.
- One person cannot work: same business day, usually within a few hours.
- Questions and changes: next business day.
Ready to talk?
A free assessment comes with a written report, whether or not you hire us.